How To Restore Files Deleted from Quarantine by Norton Antivirus?

Norton is very good in spotting and removing potentially harmful files from your computer. In fact, the chances are high that this antivirus has already cleaned your computer from all malware. However, in some cases, the antivirus might be too harsh and end up deleting some files that you’re certain aren’t dangerous. If this happens, you can get them back quite easily. It’s because the deleted files are first stored in the Norton Quarantine.

recover deleted files by norton

So, in order to retrieve the deleted files, you need to head straight to the Security History Quarantine. In order to get there, you need to follow these following steps:

  • Step 1 – Open your Norton antivirus
  • Step 2 – Click the option Advanced
  • Step 3 – Find ‘Quarantine’ in the Computer Protection section
  • Step 4 – A Security History window will open
  • Step 5 – Look for the file you think it’s deleted by accident
  • Step 6 – Once you locate the file, right-click on it
  • Step 7 – Choose Options, then click ‘Restore and Exclude This File’
  • Step 8 – A new window will open, where you need to tick the box next to ‘Exclude This Risk From Future Scans’
  • Step 9 – Click ‘Yes’ to finish the job

Doing this should help you retrieve the deleted files. However, if you’re unable to find the specific file among the deleted files in the Quarantine, it might be because the program has deleted it permanently. What this means is that the file is no longer on your computer.

The good news is that Norton support Australia has the solution for this issue. Here’s what you need to do – you need to install a software for retrieving lost files from the HDD. Unfortunately, many of those programs are expensive. Still, it doesn’t mean that you can’t find a free version. The key is in knowing where to look for it.

This is why the best advice we can give you is to give a call to the our Norton support team 1-800-921-785. They will know to provide you with the best recommendation for the file-retrieving program. On top of that, these guys will know how to fix your antivirus in order to ensure it never deletes clean files again.

Related Keywords

  • How To Restore Files Deleted On Norton 360?
  • Recover Files Deleted by Norton Antivirus
  • Restore a false positive from Norton's Quarantine
Contact Us
  • 50 King Street, Sydney, NSW 2000, Australia
  • Toll-free: 1-800-921-785

We are third party tech support company and not association with Symantec. Our mission is to fix the antivirus problems faced by the Australian users. We are following strict International customer care compliance and guidelines.

Social Media

Follow Us

  • Facebook
  • Twitter
  • Linkedin
  • Pinterest